Last Updated: September 12, 2026
Welcome to Local Bites. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Local Bites collects, uses, stores, and protects information when you use our mobile applications, website, and related services.
Local Bites is a local food delivery platform that connects customers, restaurants, and delivery partners.
By using our services, you acknowledge that you have read and understood this Privacy Policy.
Local Bites provides an online platform that allows users to:
Browse restaurants and food menus.
Place food orders.
Make payments through available payment methods.
Track orders and delivery status.
Communicate with restaurants, delivery partners, and customer support.
Restaurants and delivery partners may have separate applications and accounts to manage orders, deliveries, and business operations.
Platform Owner: Local Bites
Business Address: [Srikakulam Andhrapradesh 532001]
Privacy Contact Email: [localbites05@gmail.com]
Customer Support: [9392328600]
We collect only the information reasonably necessary to provide and improve our services.
When you register or use the Customer App, we may collect:
Name.
Mobile phone number.
Email address, if provided.
Delivery address.
Location information, where necessary and permitted.
Order history and food preferences.
Payment and transaction details.
Customer support messages and feedback.
When a restaurant registers with Local Bites, we may collect:
Restaurant name and business address.
Owner or authorised representative's name.
Mobile number and email address.
Restaurant menu, food images, and pricing.
Bank account or payment settlement details.
Business and tax information where required.
Restaurant documents submitted for verification.
When a delivery partner registers, we may collect:
Name and mobile number.
Email address, if provided.
Delivery address.
Vehicle and delivery-related information.
Bank account or payment settlement details.
Location information during delivery operations.
Documents required for verification, where applicable.
When you use our apps or website, we may collect:
Device model and operating system.
App version.
IP address.
Device identifiers and notification tokens.
Crash reports and technical information.
App usage and performance information.
We do not collect information that is not necessary for the stated purpose of our services.
We may use your information for the following purposes:
Creating and managing your account.
Processing and delivering food orders.
Sharing necessary order details with the restaurant and delivery partner.
Processing payments and refunds.
Providing order updates and delivery notifications.
Providing customer support and resolving complaints.
Managing restaurant and delivery partner accounts.
Preventing fraud, misuse, and unauthorised activities.
Improving app performance and user experience.
Sending promotional messages or offers where permitted and, where required, with your consent.
Complying with applicable laws and legal requirements.
Local Bites may request access to your location to support delivery-related services.
For customers, location may be used to help identify delivery areas, show relevant restaurants, and assist with delivery.
For delivery partners, location may be used during active delivery operations to support order assignment, navigation, and delivery tracking.
Location access is requested only where needed for the relevant feature. You may manage location permissions through your device settings. Disabling location access may affect certain app features.
We do not sell your personal information.
We may share necessary information with:
To process and fulfil your order, the restaurant may receive relevant details such as your name, delivery address, order items, and contact information where required.
To complete delivery, the assigned delivery partner may receive relevant order details, delivery location, and contact information necessary for the delivery.
Payment information may be processed by authorised payment service providers. Local Bites does not need to store your complete card number, CVV, or banking credentials to provide food delivery services.
We may use authorised providers for hosting, analytics, notifications, customer support, and other services necessary to operate the platform.
We may disclose information when required by applicable law, court order, or lawful government request.
We require service providers to handle information only for authorised purposes and to maintain appropriate security measures.
Local Bites may support online payments and Cash on Delivery, depending on the available options.
Online payments may be processed through third-party payment providers. Your payment details may be subject to the privacy policy and terms of the relevant payment provider.
Local Bites does not request your UPI PIN, ATM PIN, password, or full card security credentials through customer support.
We may send notifications relating to:
Account registration.
Order confirmation.
Order preparation.
Delivery status.
Payment and refund updates.
Important service announcements.
Customer support responses.
Promotional communications will be sent in accordance with applicable law and available consent or opt-out requirements.
You may manage notification permissions through your device settings. Disabling notifications may prevent you from receiving certain updates.
Our website and applications may use cookies, local storage, analytics tools, or similar technologies to:
Keep you signed in.
Remember your preferences.
Improve performance.
Understand how our services are used.
Detect security issues.
You may manage cookies through your browser settings. Some features may not work correctly if certain technologies are disabled.
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure.
These measures may include access controls, authentication, secure data transmission, and restricted access to information.
However, no online service can guarantee complete security. If a personal data breach occurs, we will take appropriate action and provide notifications as required by applicable law.
We retain personal information only for as long as reasonably necessary to provide our services, fulfil the purposes described in this Privacy Policy, resolve disputes, maintain business records, and comply with applicable legal obligations.
When information is no longer required, we will delete it or anonymise it where reasonably possible, subject to applicable legal requirements.
Subject to applicable law, you may have the right to:
Request information about how your personal data is processed.
Request correction of inaccurate or incomplete information.
Request deletion of personal information that is no longer required.
Withdraw consent where processing is based on consent.
Raise a complaint regarding the processing of your personal information.
Nominate another individual to exercise applicable rights in accordance with law.
To exercise your rights, contact us using the details provided in Section 15.
We may need to verify your request before taking action. Withdrawal of consent may affect our ability to provide certain services.
Local Bites is not intended for children under 18 years of age.
We do not knowingly collect or process children's personal data without the consent and involvement of a parent or lawful guardian where required by applicable law.
If you believe a child has provided personal information without appropriate consent, please contact us so that we can take suitable action.
Our services may contain integrations or links to third-party services, including payment providers, maps, analytics services, and communication tools.
Third-party services operate under their own terms and privacy policies. We encourage you to review those policies before using such services.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.
When we make significant changes, we will provide appropriate notice through the app, website, or other suitable communication method.
The updated policy will include a revised “Last Updated” date.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Local Bites
Business Address: [Srikakulam Andhrapradesh 532001]
Privacy Contact Email: [localbites05@gmail.com]
Customer Support: [9392328600]
We will review and respond to privacy-related requests in accordance with applicable law.
This Privacy Policy is intended for Local Bites services operated in India and will be interpreted in accordance with applicable Indian laws and regulations, including the Digital Personal Data Protection Act, 2023, and applicable rules, as they come into force.
This Privacy Policy does not limit any rights or protections available to you under applicable law.
