**Last Updated:** [15-97-2026]
---
Local Bites ("Local Bites," "we," "us," or "our") is committed to protecting the privacy of our users ("you" or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the "Platform").
By accessing or using the Platform, you consent to the data practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Platform.
---
- **Account information:** Name, phone number, email address, password, and profile photo.
- **Delivery information:** Delivery addresses, landmarks, and delivery instructions.
- **Payment information:** Card details, UPI ID, or other payment credentials (processed via secure third-party payment gateways; we do not store complete card details on our servers).
- **Order details:** Items ordered, order history, special instructions, and preferences.
- **Communications:** Messages sent to customer support, feedback, reviews, and ratings you submit.
- **Device information:** Device model, operating system, unique device identifiers, and mobile network information.
- **Location data:** Precise or approximate location (with your permission) to enable delivery tracking, estimate delivery times, and show nearby restaurants.
- **Usage data:** Pages viewed, features used, time spent on the Platform, clickstream data, and app crash reports.
- **Log data:** IP address, browser type, access times, and referring URLs.
- **Cookies and similar technologies:** Used to remember preferences, maintain sessions, and analyze Platform usage.
- Information from Restaurants and Delivery Partners related to order fulfillment.
- Information from payment processors regarding transaction status.
- Information from social media platforms if you choose to log in or link your account via a third-party service.
---
We use the information we collect to:
- Create and manage your account;
- Process and fulfill your orders, including coordinating between Restaurants and Delivery Partners;
- Facilitate payments and process refunds;
- Provide customer support and respond to inquiries;
- Send order confirmations, delivery updates, and service-related notifications;
- Send promotional offers, discounts, and marketing communications (where you have opted in);
- Improve and personalize the Platform, including recommending restaurants and menu items;
- Monitor and analyze usage trends to improve app performance and user experience;
- Detect, prevent, and address fraud, security issues, and technical problems;
- Comply with legal obligations and enforce our Terms and Conditions.
---
We may share your information in the following circumstances:
Your name, order details, delivery address, and contact number are shared with the Restaurant to fulfill your order.
Your delivery address, contact number, and order details are shared with the assigned Delivery Partner to complete delivery.
Payment information is shared with third-party payment gateways to process transactions securely.
We may engage third-party vendors for services such as cloud hosting, analytics, customer support tools, and SMS/email delivery, who process data on our behalf under confidentiality obligations.
We may disclose information if required by law, court order, or governmental request, or if necessary to protect the rights, property, or safety of Local Bites, our users, or the public.
In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction, subject to standard confidentiality arrangements.
We do **not** sell your personal information to third parties for their independent marketing purposes.
---
The Platform requests access to your device's location to:
- Show restaurants near you;
- Estimate accurate delivery times;
- Enable real-time order tracking.
You may disable location permissions through your device settings; however, this may limit certain features of the Platform, such as accurate delivery estimates and restaurant discovery.
---
We use cookies, SDKs, and similar tracking technologies to:
- Keep you logged in;
- Remember your preferences (e.g., saved addresses, favorite restaurants);
- Analyze app and website traffic;
- Deliver relevant advertisements and promotions.
You can control cookie preferences through your browser or device settings, though disabling cookies may affect Platform functionality.
---
We retain your personal information for as long as necessary to:
- Provide the services you have requested;
- Comply with legal, tax, or regulatory obligations;
- Resolve disputes and enforce our agreements.
When your information is no longer required, we will securely delete or anonymize it in accordance with applicable law.
---
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include encryption of sensitive data, secure payment processing through PCI-DSS compliant gateways, and restricted access to personal data on a need-to-know basis.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
---
Depending on applicable law, you may have the right to:
- **Access** the personal information we hold about you;
- **Correct** inaccurate or incomplete information;
- **Delete** your account and associated personal data, subject to legal retention requirements;
- **Withdraw consent** for marketing communications at any time;
- **Object to or restrict** certain processing of your data;
- **Data portability**, where applicable.
To exercise any of these rights, please contact us using the details in Section 13 below.
### Marketing Opt-Out
You may opt out of promotional communications at any time by using the "unsubscribe" link in emails, adjusting notification settings in the app, or contacting our support team.
---
The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete such information promptly.
---
The Platform may contain links to third-party websites or services not operated by Local Bites. This Privacy Policy does not apply to those third-party sites, and we encourage you to review their privacy policies independently. Local Bites is not responsible for the privacy practices of third parties.
---
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated policy will be posted on the Platform with a revised "Last Updated" date. Continued use of the Platform after such updates constitutes your acceptance of the revised policy.
We encourage you to review this Privacy Policy periodically.
---
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us at:
Email: localbites05@gmail.com
Phone: +91 93923 28600 / +91 81858 40847
Address: Srikakulam City, Andhra Pradesh, 532001, India
---
*By using the Local Bites platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.*
