en
Join us

Terms and condition



Terms & Conditions

Local Bites

Effective Date: [12-09-2026]

Last Updated: [12-09-2026]

Welcome to Local Bites. These Terms & Conditions ("Terms") govern your access to and use of the Local Bites mobile applications, website, and related food ordering, restaurant, delivery, payment, and support services.

By registering, accessing, or using Local Bites, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our services.

1. About Local Bites

Local Bites is a technology platform that connects customers with restaurants and delivery partners for food ordering and delivery services.

Depending on the service being used, Local Bites may act as a platform facilitating interactions between:

  • Customers

  • Restaurants

  • Delivery Partners

  • Local Bites support and operations teams

Local Bites does not prepare the food unless specifically stated otherwise. Food quality, preparation, ingredients, and restaurant-specific information are primarily the responsibility of the respective restaurant.

2. User Eligibility

To use Local Bites, you must provide accurate information and be legally permitted to use the service under applicable law.

You are responsible for maintaining the confidentiality of your account information and for activities carried out through your account.

Local Bites reserves the right to suspend or terminate accounts that contain false information or are involved in misuse, fraud, or violation of these Terms.

3. Customer Account

Customers may be required to provide information such as:

  • Name

  • Mobile number

  • Email address, where applicable

  • Delivery address

  • Other information required to process an order

You agree to provide accurate and updated information.

You must not:

  • Create accounts using false information.

  • Use another person's account without permission.

  • Attempt to access another user's account.

  • Use Local Bites for fraudulent or unlawful activities.

4. Restaurant Listings and Menu Information

Restaurants are responsible for providing accurate information about:

  • Restaurant name

  • Menu items

  • Food descriptions

  • Prices

  • Availability

  • Images

  • Ingredients and applicable food information

Menu prices and availability may change without prior notice.

Local Bites may display restaurant-provided information and is not responsible for inaccuracies supplied by restaurants.

5. Placing an Order

When a customer places an order through Local Bites:

  1. The customer selects the restaurant and food items.

  2. The customer confirms the delivery details.

  3. The customer selects an available payment method.

  4. The order is submitted to the restaurant.

  5. The restaurant may accept or reject the order depending on availability and operational circumstances.

  6. Once accepted, the order is prepared and delivered through the applicable delivery process.

Placing an order does not automatically guarantee acceptance by the restaurant.

6. Order Acceptance and Cancellation

An order may be cancelled or rejected due to reasons including:

  • Food item unavailable.

  • Restaurant temporarily unavailable.

  • Restaurant unable to prepare the order.

  • Delivery partner unavailability.

  • Incorrect or incomplete delivery information.

  • Technical problems.

  • Customer unavailability.

  • Suspected fraud or misuse.

  • Other operational circumstances.

Cancellation and refund eligibility may depend on when and why the order is cancelled.

7. Customer Cancellation

Customers may cancel an order subject to the cancellation rules applicable at that time.

If food preparation has already started or the order has been dispatched, cancellation may not qualify for a full refund.

Local Bites may investigate repeated or suspicious cancellations and may restrict accounts where misuse is identified.

8. Restaurant Responsibilities

Restaurants using Local Bites agree to:

  • Provide genuine and accurate business information.

  • Maintain appropriate food safety and hygiene standards.

  • Prepare orders according to the customer's order details.

  • Keep menu and pricing information reasonably accurate.

  • Accept or reject orders responsibly.

  • Package food appropriately for delivery.

  • Follow applicable food safety and business laws.

  • Cooperate with Local Bites in resolving customer complaints.

Restaurants remain responsible for the food they prepare and sell.

9. Delivery Partner Responsibilities

Delivery Partners agree to:

  • Maintain accurate account information.

  • Accept and complete assigned deliveries responsibly.

  • Handle customer orders with reasonable care.

  • Follow applicable traffic and safety laws.

  • Maintain professional conduct with customers and restaurants.

  • Not misuse customer information.

  • Not open, consume, alter, or intentionally damage customer orders.

  • Report delivery problems to Local Bites support.

  • Follow Local Bites delivery and safety procedures.

Delivery Partners must not request unauthorized additional payments from customers.

10. Delivery Times

Delivery times shown in the app are estimates and may vary because of:

  • Restaurant preparation time.

  • Traffic conditions.

  • Weather.

  • Delivery partner availability.

  • Customer location.

  • Road conditions.

  • Unexpected operational issues.

Local Bites does not guarantee an exact delivery time unless specifically stated for a particular service.

11. Delivery Address

Customers are responsible for providing a correct and complete delivery address.

If a customer provides an incorrect address, is unavailable at the delivery location, or fails to respond to delivery attempts, additional delivery attempts or cancellation may be subject to applicable charges or policies.

Customers should provide clear delivery instructions where necessary.

12. Pricing and Charges

The total amount payable may include applicable:

  • Food item prices

  • Delivery charges

  • Platform or service charges

  • Applicable taxes

  • Discounts or promotional adjustments

  • Other clearly displayed charges

Applicable charges will be shown to the customer before order confirmation wherever reasonably possible.

Local Bites may change prices, fees, or charges from time to time.

13. Taxes

Applicable taxes may be charged according to prevailing laws and the nature of the transaction.

Tax treatment may differ depending on the restaurant, food item, location, and applicable regulations.

14. Discounts, Coupons and Offers

Local Bites may provide promotional offers, coupons, discounts, cashback, or other promotional benefits.

Offers may have specific:

  • Validity periods

  • Minimum order values

  • Restaurant restrictions

  • Usage limits

  • Customer eligibility requirements

Unless specifically stated, promotional offers cannot be exchanged for cash.

Local Bites may modify, suspend, or terminate an offer in accordance with its terms.

15. Payments

Local Bites may support payment methods including:

  • Cash on Delivery

  • Online payments

  • UPI

  • Cards

  • Other payment methods made available through the platform

Online transactions may be processed through third-party payment providers.

Local Bites is not responsible for failures caused by banks, payment gateways, internet service providers, or other third-party payment systems.

16. Refunds

Refunds may be considered for eligible situations such as:

  • Order cancelled by the restaurant.

  • Payment completed but order could not be fulfilled.

  • Eligible missing or incorrect items.

  • Duplicate payment.

  • Other situations approved under Local Bites refund policies.

Refund eligibility and amount may depend on the circumstances of the order.

Approved refunds may be returned through the original payment method or another applicable method.

Refund processing times may depend on banks and payment providers.

17. Food Quality and Allergies

Restaurants are responsible for the preparation, ingredients, quality, hygiene, and safety of food they provide.

Customers should review available food information and inform the restaurant of relevant dietary requirements where the platform provides such functionality.

Local Bites cannot guarantee that food will be free from specific allergens, cross-contamination, or ingredients unless expressly confirmed by the restaurant.

18. Prohibited Activities

Users must not:

  • Use Local Bites for unlawful purposes.

  • Submit false or fraudulent orders.

  • Abuse coupons, cashback, or promotional offers.

  • Attempt to manipulate ratings or reviews.

  • Harass restaurant staff, delivery partners, customers, or Local Bites employees.

  • Damage or interfere with the platform.

  • Attempt unauthorized access to Local Bites systems.

  • Upload malicious software or harmful content.

  • Collect or misuse personal information of other users.

  • Use automated systems to abuse or manipulate the platform.

  • Engage in activities that may harm Local Bites or its users.

Violation may result in account suspension, termination, cancellation of orders, or other action permitted by law.

19. Reviews and Ratings

Customers may be allowed to submit ratings, reviews, photographs, or feedback.

Reviews should be:

  • Genuine

  • Relevant

  • Respectful

  • Based on actual experiences

Users must not submit fake reviews, misleading content, abusive material, or content intended to manipulate ratings.

Local Bites may remove content that violates applicable policies or law.

20. Intellectual Property

The Local Bites name, logo, application design, software, graphics, text, branding, content, and other platform materials are owned by or licensed to Local Bites unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, reverse engineer, or commercially exploit Local Bites materials without prior written permission.

Restaurant names, logos, menu images, and other restaurant-owned materials remain the property of their respective owners, subject to the rights granted to Local Bites to operate the platform.

21. Third-Party Services

Local Bites may integrate third-party services such as:

  • Payment gateways

  • Map and location services

  • SMS providers

  • Push notification services

  • Cloud hosting providers

  • Analytics services

  • Communication services

Your use of such services may also be subject to the relevant third party's terms and policies.

22. Privacy

Your use of Local Bites is also governed by our Privacy Policy, which explains how we collect, use, store, and share personal information.

Please review the Local Bites Privacy Policy before using the platform.

23. Account Suspension and Termination

Local Bites may suspend, restrict, or terminate an account if:

  • The user violates these Terms.

  • Fraudulent activity is suspected.

  • The platform is being misused.

  • The account creates a security or safety risk.

  • Required by law.

  • The user provides false information.

  • Repeated abuse of orders, refunds, coupons, or other services is identified.

Users may stop using the platform at any time.

24. Platform Availability

We aim to keep Local Bites available and functional, but uninterrupted availability cannot be guaranteed.

The service may temporarily become unavailable because of:

  • Maintenance

  • Technical failures

  • Server problems

  • Network issues

  • Security incidents

  • Updates

  • Circumstances outside our reasonable control

We may modify or discontinue features or services when reasonably necessary.

25. Limitation of Liability

To the extent permitted by applicable law, Local Bites will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the platform.

Local Bites is not responsible for matters primarily under the control of independent restaurants, delivery partners, payment providers, banks, telecommunications providers, or other third parties.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

26. Indemnification

To the extent permitted by applicable law, users agree to indemnify and hold Local Bites and its personnel harmless from claims, losses, liabilities, damages, or expenses arising from:

  • Violation of these Terms.

  • Fraudulent or unlawful use of the platform.

  • Misuse of another person's information.

  • Content submitted by the user.

  • Violation of applicable laws or third-party rights.

27. Changes to These Terms

Local Bites may update these Terms from time to time.

Updated Terms may be published through the app or website. The "Last Updated" date will indicate when the Terms were most recently changed.

Continued use of Local Bites after the updated Terms become effective constitutes acceptance of the updated Terms, where legally permitted.

28. Governing Law

These Terms shall be governed by the laws of India.

Subject to applicable law, disputes shall be subject to the jurisdiction of the competent courts having jurisdiction over the applicable Local Bites business location.

29. Grievance and Customer Support

For questions, complaints, refunds, account issues, delivery problems, or other concerns, users can contact Local Bites through the support channels provided in the application or website.

Local Bites Support

Email: [localbites05@gmail.com]

Phone: [9392328600]

 

30. Acceptance

By creating an account, placing an order, registering as a restaurant or delivery partner, or otherwise using Local Bites, you confirm that you have read, understood, and agreed to these Terms & Conditions.

Thank you for choosing Local Bites.